Wirtschaftskommunikation - Linguistische Analyse ihrer mündlichen Formen

The volume describes the highly varied forms of linguistic action involved in business contexts and encounters. It provides an overview of central exchange types: sales and complaint exchanges, exchanges between laypersons and experts in the technical service sector, negotiations and discussions. Specific features and problems are described in discourse-analytic terms with reference to authentic examples. Written forms of communication are also covered. Studies such as these can find application in communication guidance and training and in language instruction contexts.