Kommunikation von Innovationen am Beispiel von E-Health Anwendungen

Masterarbeit aus dem Jahr 2007 im Fachbereich Gesundheit - Digital Health Management, Note: 1,7, Technische Universität München (Institut für Wirtschaftsinformatik, Prof, Dr. Helmut Krcmar), Sprache: Deutsch, Abstract: Summary: The communication of innovation in the field of e-health follows the distinct concept of innovation referring to a model of Rogers. The diffusion of innovation is a five step model. First the audience has to get the knowledge of the innovation. Second they have to be convinced with further arguments and information on the concrete innovation. This phase is followed by the decision. Then they have to realise the implementation of this innovation into their daily life. To end up the implementation process there has to be a conformation. This thesis proofs this diffusion model of Rogers in the field of e-health-commodities. It shows strength and weakness, opportunities and threats of several e-business tools. It argues on several instruments of e-health and separates them from telemedicine. Communication for the acceptance of such innovation has to take into account the different likes and non-likes of the focus-groups in the healthcare sector. Patients of different age and gender, physicians and hospital administrators accept innovations in very different ways. This study tries to show, which guidelines and approaches communication concepts have to follow, if implementation of new e-health commodities should be successful. People decide on their own relevance and attitude scale. Therefore the social implementation of e-health innovations should integrate their hopes and fears into the process. This way may succeed better then others. Nevertheless the care of sensible medical data is important, the concept of open-innovation is mentioned. First steps and hind sights of the utilization for the e-health business are given.